
Go to your Windows 10 Settings -> Storage -> Apps & games ->Forza ->Advanced Options ->Select the "Reset" button. Follow the steps from this article for how to delete saves. If the same error message continues to appear after fully restarting the game, try the following troubleshooting: This could take a long time, but it is important to be patient. After pressing A or ENTER on the welcome screen wait for the sync to complete. Ensure your Xbox or PC’s internet connection is functioning correctly. If that does not work for you, or if you are playing on any other platform, please try the following: You should then be able to sync and play again. After doing so, please reboot the computer and then restart the game. Forza Horizon 4 profile is no longer available with an error code or an Invalid Profile.įor PC players on Windows 10 Pro only : if you know your way around your PC, you can try deleting the \AppData\Local\Packages\Microsoft.SunriseBaseGame_8wekyb3d8bbwe\SystemAppData\ wgs folder on your local hard drive. We are unable to restore your game progression, but will return your inventory (Cars, Credits, Vanity items, Wheel Spins) when the steps below have been completed. The saves shown and their dates are a reflection of when the account was CREATED and NOT when it was last saved. If asked what date to choose - Pick the older date.
If you cancel, then you run the risk of having your data corrupted and/or overwritten. Unfortunately, we will NOT be able to return any type of Forzathon Points, Skill Points, Level, Experience, Tokens or Progress. My cat sat on my controller and cancelled my sync.
If you have lost your saved data, please fill out the Lost Saved Data Ticket and one of our Community Support Agents will investigate the issue.